Privacy Policy

1. Who we are

Anyloist Cleaning operates residential and commercial cleaning services across Australia. Our contact details are listed at the end of this policy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

• Contact details such as name, phone, email and address.
• Booking details including service preferences, property access notes and dates.
• Communications you send us by email, phone or forms.
• Device and usage data such as pages viewed and basic diagnostics collected by our website for performance and security.
• Payment confirmations from our payment providers; we do not store full card numbers.
• Photos only when requested by you (e.g., for quotes or quality assurance).

3. How we use information

• Provide, schedule and deliver cleaning services.
• Prepare quotes, invoices and service confirmations.
• Respond to enquiries and provide support.
• Improve our website, safety and service quality.
• Send essential service messages and, with your consent, occasional updates you can opt out of at any time.

4. Legal bases

We handle personal information in line with the APPs. Where applicable to individuals in the EU/UK, we rely on consent, contract necessity, legitimate interests (service improvement, security), and compliance with legal obligations.

5. Cookies

Our website uses essential and functional cookies to keep forms working and to remember preferences. You can control cookies in your browser settings. For more details, see our Cookie Notice.

6. Sharing & disclosure

We do not sell your personal information. We share limited data with trusted providers to run our business:

• Hosting, email and IT support providers.
• Payment processors for secure transactions.
• Operational partners strictly for service delivery, under confidentiality duties.
• Regulators or law enforcement if required by law.

7. Overseas transfers

Some providers may store information in data centres outside Australia. Where this occurs, we take reasonable steps to ensure they safeguard data to standards comparable to the APPs.

8. Retention

We keep personal information only as long as needed for the purpose collected and to meet legal, tax and accounting requirements. Afterwards, we securely delete or de-identify it.

9. Security

We use technical and organisational measures such as access controls, encryption in transit, and staff training to protect information. No method is fully secure; we encourage you to contact us immediately if you suspect unauthorised use.

10. Your rights

• Request access to the personal information we hold about you.
• Request corrections if your information is inaccurate or incomplete.
• Opt out of non-essential communications.
• Where applicable (EU/UK), object to certain processing, request deletion or portability.

To exercise your rights, contact us using the details below. We may ask for verification before actioning your request.

11. Children

Our services are intended for adults. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy to reflect service or legal changes. The latest version will be posted here with an updated effective date.

13. Contact & complaints

If you have questions or wish to make a privacy complaint, contact us and we will respond promptly.